Zendesk Support MCP

This entry is part of the mcp set in pog.tips.

Stack

• Primary model: configurable
• Orchestrator: function-call capable agent runtime
• Storage: D1 + KV
• Guardrails: Turnstile + policy checks

Cost Notes

• Start with low-context prompts and deterministic tools.
• Use cache-first reads for repetitive queries.

Failure Modes

• Tool timeout or schema mismatch
• Prompt injection in upstream content
• Silent quality regression after model updates

Production Validation

• Add contract tests for outputs
• Track approval rate and rollback triggers
• Monitor cost per successful task